Covid -19

Customer Guidance

All the measures we have put in place are designed to keep all of our customers and staff safe from the risks associated with COVID-19, please assist us with this by observing the following guidance

General guidance

  • Please ensure you observe the social distancing rules of staying 2 metres apart from others
  • When indoors or moving about the site please ensure you are wearing a face covering, this may be removed once you are sat at your table, but must be used again if you visit the toilets
  • We will only accept bookings of 6 or less to comply with the new laws on social distancing
  • We will not accept multiple bookings to allow parties of over 6 to socialise
  • On arrival all staff and customers have their temperatures taken to ensure we have a safe site for during your visit
  • Hand sanitising facilities are available within the premises, we encourage you to use these
  • We have increased our cleaning regime and will clean all public communal areas regularly
  • We are operating table service only
  • In certain areas we are operating a one-way system, please ensure you follow this
  • Prior to you being seated the table etc will have been thoroughly cleaned and sanitised
  • Once shown to your table please remain seated other than for using the toilet
  • Toilets are operating on a one person at a time basis, when queuing please observe social distancing
  • We are assisting the Governments Track and Trace program and will be collecting customer data for this purpose and displaying the QR code to assist with the NHS Track & Trace App
  • Please do not move tables, they have been spaced apart for your safety
  • The pub must be closed at 10pm, last orders for food will be 8pm, last orders for drinks 9.15pm.

Table service guidance

  • Once at your table a dedicated member of waiting staff will take care of you throughout your visit
  • You will be provided with disposable menus
  • All orders of drink and food will be brought to you on trays and placed on the edge of your table
  • Where plates are hot you will be informed, and napkins will be provided for you to ensure you do not get burnt
  • When food is delivered, cutlery and condiments will be delivered on the tray at the same time
  • Once you have finished, all used plates, cutlery, rubbish, and glasses should be placed on the edge of the table for the waiting staff member to collect
  • When you have finished, your bill will be brought to your serving table for you to check
  • Once you are ready to pay, please inform the waiting staff member and they will bring the card machine should you require it to your table,
  • Whilst card payments are preferred and encouraged, cash payment will also be accepted
  • Once your table is vacated it will be thoroughly cleaned ready for the next customer

We hope that you have an enjoyable visit whilst feeling safe at all times.

•Our opening hours are detailed below

August

 

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